Refund policy
Return and Refund Policy
Effective date: October 14, 2026
This Return and Refund Policy applies to purchases made from axaltapro.com, operated by Axalta Coating Systems Ltd.
30-Day Return Period
You may request a return within 30 calendar days after receiving your order.
To qualify for a return, the product must:
- Be unused, unworn, and in its original condition;
- Be free from damage caused after delivery;
- Include the original packaging, accessories, manuals, and components;
- Be accompanied by an order number or other valid proof of purchase.
To request a return, email michapaski825@outlook.com with your order number, the product you wish to return, and the reason for your request.
Do not send a product to our business address or the address printed on the shipping package unless our customer service team has provided that address in writing.
Free Return Service
Eligible returns requested within the 30-day return period qualify for free standard return shipping.
Where available, we will provide a prepaid return label or another approved return method. Please contact us before paying for return shipping yourself.
Express delivery, premium shipping, or unauthorized postage expenses will not be reimbursed unless approved by us in advance.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If a product is damaged, defective, missing components, or different from the product ordered, contact us promptly.
Please provide:
- Your order number;
- A description of the problem;
- Photographs of the product;
- Photographs of the shipping package, where relevant.
After reviewing your claim, we may offer replacement parts, send a replacement product, or issue a refund.
Non-Returnable Products
Unless otherwise required by applicable law, returns may not be accepted for:
- Products that have been used, installed, assembled, or altered;
- Products damaged through misuse or improper handling;
- Personalized or customized products;
- Gift cards and downloadable products;
- Products identified as final sale;
- Products returned without their original parts or packaging.
Refund Processing
We will inspect returned products and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. After we issue the refund, it normally appears in your account within 3–7 business days.
The exact posting time is controlled by your bank, card issuer, or payment provider. If your refund has not appeared after 7 business days, contact your financial institution first and then email michapaski825@outlook.com.
Exchanges
Where replacement inventory is available, we may exchange an eligible damaged, defective, or incorrect product.
If a suitable replacement is unavailable, we will issue an approved refund to the original payment method.
Taxes and Shipping Charges
Customers are not charged separate taxes, customs duties, or import fees by axaltapro for eligible orders.
Orders with a merchandise value over US$30 qualify for free standard shipping. Charges for optional expedited or premium services will be displayed before checkout.
Contact Us
Questions about returns, exchanges, or refunds may be sent to: