Shipping policy
Shipping Policy
Effective date: October 14, 2026
This Shipping Policy applies to orders placed through axaltapro.com.
Order Processing
Orders are normally processed within 2–3 business days after payment has been confirmed.
Business days generally exclude weekends and public holidays. Orders placed outside business days begin processing on the following business day.
Additional processing time may be necessary during promotions, holidays, high-volume periods, or payment verification reviews.
Estimated Delivery Time
Following dispatch, the estimated delivery period is 20–45 calendar days.
Delivery times are estimates and may be affected by:
- Carrier capacity;
- Customs procedures;
- Severe weather;
- Public holidays;
- Remote delivery locations;
- Incorrect or incomplete addresses;
- Events outside our reasonable control.
We will provide available shipping information but cannot guarantee a particular delivery date unless expressly confirmed in writing.
Order Tracking
Tracking information may take several business days to become active after dispatch.
To request your tracking number or obtain assistance with a shipment, email michapaski825@outlook.com and include your order number.
Free Standard Shipping
Orders over US$30 qualify for free standard shipping.
If an order does not qualify for free shipping, or if you select an upgraded service, the applicable charge will be displayed before payment.
Taxes, Duties, and Import Charges
Eligible customers are not charged separate taxes, customs duties, or import fees by axaltapro.
Where our shipping arrangement includes applicable taxes or import charges, those costs are covered by us. The recipient may still be required to provide identification or other information requested by a carrier or customs authority.
Lost Parcels
If tracking identifies a parcel as lost, or the 45-day estimated delivery period has passed without delivery, contact michapaski825@outlook.com.
Please provide:
- Your order number;
- Your full name;
- The delivery address;
- Any relevant tracking information.
After reviewing the shipment with the carrier, we will arrange a replacement shipment or another appropriate resolution.
Damaged Deliveries
If your parcel arrives damaged, retain the product and packaging and contact us promptly.
Please provide photographs showing the product, shipping package, and shipping label. We will review the information and arrange an appropriate resolution.
Incorrect Addresses
Customers are responsible for checking their delivery information before placing an order.
Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or has been dispatched.
Additional shipping charges may apply when a parcel must be resent because the customer supplied an incorrect or incomplete address, where permitted by law.
Shipping Contact
For tracking or delivery assistance, contact: